Privacy Policy

Last updated: 22 April 2026

OWV Developments Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.owvdevelopments.co.uk] (the "Website"), request a quote, contact us, or use our services.

Please read this Privacy Policy carefully. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide to us:

Name
Email address
Telephone number
Postal address
Details about your building or renovation project (e.g., property type, project description)
Any other information you voluntarily provide when completing our contact form, quote request, or corresponding with us

Automatically Collected Information:

IP address
Browser type and version
Device type
Operating system
Pages visited and time spent on our Website
Referring website

We use cookies and similar technologies to collect this data. For more details, please see our Cookie Policy (link if you create one).

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your enquiries and provide quotations
To communicate with you about your building, extension, renovation, or energy efficiency project
To provide our building, development, and retrofit services (including Air Source Heat Pump installations)
To improve our Website and customer service
To send you relevant updates or marketing communications (only where you have consented)
To comply with legal and regulatory obligations (including NHBC and health & safety requirements)
To prevent fraud and ensure the security of our Website

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Performance of a contract (e.g., when you request a quote or engage our services)
Legitimate business interests (e.g., responding to enquiries, improving our services)
Your consent (where you have explicitly agreed, such as for marketing emails)
Compliance with legal obligations

4. Sharing Your Information

We do not sell your personal data to third parties.

We may share your information with:

Trusted service providers who assist us (e.g., web hosting, email providers, accountants, or subcontractors involved in your project)
Professional advisers (e.g., lawyers, insurers)
Regulatory bodies where required by law (e.g., NHBC, Environment Agency)
Successors in the event of a business transfer or merger

All third parties are required to maintain the security and confidentiality of your data.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically, enquiry data is kept for up to 6 years for legal and accounting purposes.

6. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

Right to access your personal data
Right to rectification (correct inaccurate data)
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, please contact us using the details below.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no internet transmission is 100% secure.

8. Cookies

Our Website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For full details, please refer to our Cookie Policy.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised accordingly. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

OWV Developments Ltd 14 Arundel Road Camberley Surrey GU15 1DL

Email: olivervickers@owvgroup.co.uk Phone: 07816071854

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly.